TPA offers customers a complete range of after-sales services, including on-site assistance and teleassistance delivered through a dedicated structure by specialist technicians and advisors.

Guarantee

     All products supplied by TPA are covered by a guarantee of 12 months from the date of delivery, which can be extended to a maximum of  3 years, if requested.
Parts found to be defective and returned in accordance with the specified terms will be repaired or replaced fee of charge.

Repairs

     Whether in or out of guarantee, all products or submodules supplied by TPA will be repaired or replaced promptly and professionally by a team of specialist inspectors. Replacement parts are covered by guarantee.
    Computerized management of the repair service ensures that levels of product reliability and quality can be monitored constantly, with production batches always traceable and any recurrent problems readily identifiable.
If requested, periodic reports can be sent to the customer for the purposes of running statistical analyses based on the certification criteria.

Parts

     An internal Parts Store ensures swift replacement of parts that are no longer serviceable, even if needed for electronic equipment no longer in production. Shipment is by Express Courier, so that time lost by the user will be kept to a minimum.

Assistance

     Specialist technicians can be called out to provide assistance on site at the customer's premises, where the need is particularly urgent or the problems encountered are of a nature requiring close analysis.
If requested, all TPA products can be supplied with specific Teleassistance software kits.
    The customer or end user can enter into a Teleassistance Agreement guaranteeing immediate telephone support from specialist technicians, who will help analyze problems, transmit data or programs and send updates, demonstration programs or technical documentation to help with the operation and management of TPA products.